FAQ

Who are we?

We are an expert team ophysically established in the Canaries with many years of experience in the tourism sector.

What do we offer?

As an expert group for hotels and apartments, we help you to find the best option for your holidays on the Canary Islands as well as on the Spanish Peninsula. We are adapting the search to your needs in a simple and economic way.

How to use the hotel search?

To initiate the search, specify your desired holiday destination, and select the desired dates and number of travellers, then click on "Search Hotels". After a few seconds the results will be displayed in detail and you can choose your hotel with the help of a map of the area.

And if I want to find a specific hotel?

Enter the property directly in the search and click "Search hotels". As simple as that!

What is included in the price?

All our prices are final prices with no added. It includes the room type and other hotel services. To see the description of the hotel click under the name or on the option "See more accommodation options", under the prices.

Do I have to register to make a reservation?

No, just fill in a few details needed to complete the reservation.

Is it safe to provide my data?

Oceanbooking.com uses a sure connection for your reservation: Your personal details and those of your credit card are coded. Our server uses the technology "Secure Socket Layer" (SSL). Our certificate SSL has been expressed by Geo Trust. You can check its activation by clicking on the image.

How can I make special requests?

During the reservation process you will be able to indicate the special requests under "Remarks".

Can I request an invoice?

During the booking process you can select the invoice request with the introduction of your data.

How do I know if my reservation is confirmed?

When you have completed the booking process, the confirmation page will appear. Here you will see all the details of your reservation and you can download it in PDF. We will also send you an e-mail with all the information of your reservation.

Where can I find information on how coming to the hotel?

You can find the address on your booking confirmation.

Can I cancel my reservation through Oceanbooking.com?

Yes, we include the instructions of cancellation of the reservation on the screen of the reservation confirmation and in the e-mail which you will receive later.

Do you have any cancellation charge?

Remember that Oceanbooking do not receive any type of commission or costs for cancellation or modification, only based on the particular conditions of the reservation.

How do I know if my reservation has been cancelled?

Una vez cancelada la reserva, recibirás un e-mail confirmando la cancelación. Revisa la bandeja de entrada y la carpeta de spam. Once the reservation is cancelled, you will receive an e-mail confirming the cancellation. Check the inbox and spam folder. Do not hesitate to get in touch with us for any other doubt. info@oceanbooking. com