Privacy Policy

General conditions of use of the website: www. oceanbooking. com

The fact of gaining access, of sailing and of using our web site www. oceanbooking. , com and/or to realize a reservation in the same one, implies having read, comprised and accepted the general conditions, being considered to be automatically incorporated for the contract, without neither its written transcription nor conventional signature being precise on the part of the USER who is making use of the same one.
For the use of the website www.oceanbooking.com it is necessary to accept on the part of the USER, by means of a "click" in the button that is at the end of the entry "I Have read and Accept the Conditions of Use" at the end of the form of information of the reservation, with the text "I Accept the conditions of the service and the politics of privacy", as well as all those particular conditions gathered for the use of certain services. In this step, before making the reservation effective, it will have the possibility of visualizing, of storing and of printing the general conditions
It is obligatory that the user, reads attentively the general Conditions in each of the occasions in which he proposes to use the Portal, since the same ones could have suffered modifications from the last time that gained access.
In this step, before making the reservation effective, you will have the possibility of visualizing, of storing and of printing the general conditions
It is obligatory that the user, reads attentively the general Conditions in each of the occasions in which he proposes to use the Portal, since the same ones could have suffered modifications from the last time that gained access.

IDENTIFICATION OF THE PARTS

1. Website

Of a part, the website www.oceanbooking.com (from now on "Web site") is a website of Neptune Tourist S. A SA. Society with domicile in the Avda. Antonio Domínguez Alfonso 8. CP: 38660 Playa de las Américas (Arona). Tenerife and inscribed in the Mercantile Record of Tenerife in the volume 934 of the General section, folio 96, sheet number TF_5895, 21st inscription - with administrative authorization granted by the Government of Canaries to exercise the activity of tourist intermediation, with number I - 0003007. 2 (from now on "Oceanbooking"), across which the users of the same one (from now on "users") can gain access to diverse information about hotels in the Canaries and for which Neptune Tourist S. A has the licenses and permissions necessary for the proper activities of an Agency of Tourist Intermediation.

2. User

And of another part, the natural person, from now on user, who gains access to the page to find out and to hire the services offered across the website of www.oceanbooking.com.
He is considered to be a user, to the person who contacts by telephone with us when route phone talks each other of a buy, and in case of a sale for Internet, the e-mail that it introduced at the moment of the buy.
The user declares that he is of age and has necessary legal aptitude to acquire the services offered across the website of Neptune Tourist S. A.
There is necessary the authorization of the parents or tutors to be able to enjoy the employed service, in case of age minors. Neptune Tourist S. A cannot state the age of the user, therefore it does not take responsibility of the veracity and accuracy of the information refilled by the same one.
The client, as physical legal person, declares that he has legal aptitude to acquire the services offered in www. oceanbooking.com .

RESPONSIBILITY OF THE PARTS

1. Website www.oceanbooking.com

Neptune Tourist S. A exploits the website www.oceanbooking.com and, in particular, it offers and, in its case, it gives the contents, products and services the users visitors of the website in name and for own account.
The users must know that the contracting of the services earlier mentioned is governed by specific contractual conditions, according to the applicable legislation in every case, which they are agreed by the users with the provider of the same ones and Neptune tourist SA.
Neptune Tourist S. A, it limits its responsibility to the attributed one by the law in its condition of tourist intermediator, like intermediary between user and provider.
Neptune Tourist S. A, is the holder of the generated database of the information of personal character provided by the user at the moment of the buy, therefore he commits himself to the fulfillment of its obligation of secret of the information of personal character and of its duty to treat them with confidentiality. He will adopt the necessary measures to avoid its alteration, loss, treatment or not authorized access, existing account at all times of the state of the technology according to the foreseen in the current legislation in Spain on the subject of protection of information of personal character.
Neptune Tourist S. A, makes necessary to offer the information contained in the website www.oceanbooking.com of truthful form and without misprints. In the case that in some moment was producing to itself some error of this type, foreign at all times to the will of the website www.oceanbooking.com, one would proceed immediately to its correction.

Exclusion of responsibility of Neptune Tourist SA:

•    All responsibility that could stem from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operative functioning of the electronic system, motivated by causes foreign to Neptune Tourist SA.
•    The making and update of the information about offers, prices, and any other information and excellent informations about the products and services offered across the web site, corresponds to the respective providers, being these the persons in charge of the maintenance, review, supervision or update.
•    Of the damages that the user suffers as a result of introducing, same or its commanding one, mistakenly his e-mail address and/or his phone.
•   The link and hypertext that make possible across the web site to gain access to services and services offered for third, neither belong nor are under the control of Neptune Tourist S. A, without being responsible for the correct functioning of such linkage, as well as for the information contained in the same ones or of any effects that could stem from the above mentioned information, not for the prejudices that the user could suffer by virtue of the information found in the connected web.
•   The damages that could be caused in the teams of the users by the use of the portal.

2. User

The user promises to use the services and contents in our web site in accordance with the Law and the general and particular terms and conditions of the services that there offers Neptune Tourist S. A in every moment, owing to abstain from using them for:
•    To realize illicit activities, opposite to the good faith, to the customs, to the morality or to the public order.
•    To use the web site with harmful ends against Neptune Tourist S. A or any third one, or that, of any form they could cause damage or prevent the normal functioning of the web site.
•    To introduce in the network programs of information capable of provoking damages in the computer systems of the Neptune Tourist S. A or third, its providers or third users of the internal network or of this web site.
•   To realize requests or speculative, fraudulent or false hirings.
•    Incluir información del sitio web en herramientas de búsqueda comparativas de precios.
•    Acceder al sitio web mediante un robot, araña o cualquier herramienta o programa automático de búsqueda.
•    El usuario se obliga a custodiar diligentemente y mantener en secreto las contraseñas proporcionadas por Neptuno Turística S.A y asumir las consecuencias o perjuicios económicos sufridos por la falta de diligencia de la custodia de las mismas.
•    To include information of the web site in comparative hardware of search of prices.
•    It is allowed to resell, to realize deep-links, to use, to copy, to monitor (for example, spider, scrape), to show, to go down or to reproduce the content, the information, the software, the products or the available services in our web site for any commercial or competitive activity.
•    The user commits himself and declares that all the information introduced for the request of reservations is true, especially the e-mail address that it indicates for notifications. The agency puts at its disposal, for the cross-check of the information introduced by the user, a summary on every screen and a final summary as soon as the request and/or reservation was finished across our web.
•    To use the social networks put at disposal for Neptune Tourist S. A SA to insert messages that do not have direct relation with the trips subject-matter, in particular, illegal, illicit, slanderous contents or any other that could injure the rights of third or carry damages out to computer systems, saving itself the right to withdraw any message that to its judgment I considered to be inappropriate.
•    Neptune Tourist S. A reserves the right to refuse in any moment, without need for previous notice and without right to indemnification, the access to the web site, to those users who break the present General Conditions, or the individuals who in every case they are of application. If Neptune Tourist S. A had reasonable motives for thinking that an order has been done violating the present General Conditions it will be authorized to annul it and he will be able to inform the pertinent authorities.

3. RESPONSIBILITY OF THE PROVIDERS OF PRODUCTS OR SERVICES.

Neptune Tourist S. A does not become a person in charge in any way of the dammages that could stem from the services and products acquired from the web, which are not given straight by Neptune Tourist S. A. Nevertheless the exposed thing, and in order to facilitate the restitution in its case to the USER, Neptune Tourist S. A preserves the information of all the providers at the disposal of the USER, for the case of that produce damages or damages to themselves for the same one.
The making and update of the information about offers, products or services, prices, characteristics and any other information and relevant information about the products and services offered across the Web place, corresponds to the respective providers of products or hotel entities, without Neptune Tourist S. A being responsible for the maintenance, review, supervision or update has chance of verifying the veracity, update, precision or the finished of the above mentioned information.
The providers of products or services each one inside the ambience of its respective obligations, will be responsible opposite to the User of the fulfillment of the obligations derived from the regulation in force and for the terms and conditions of sale of each of the products or reservations of hotels that hire, without Neptune Tourist S. A assuming obligation not some responsibility with regard to those products or services that does not give straight.

TYPE OF RESERVATIONS

The reservations of Neptune Tourist S. A can be realized by the passenger across Internet or telephone sale. Before any contingency that could arise in his reservation one will inform him about the following form:
• If his buy performs telephone form he will be informed by phone, e-mail or sms.
• If his buy is across Internet, he will be informed by e-mail.

PAYMENT OF RESERVATIONS

The fact of requesting a reservation implies commitment on the part of the client in authorizing the charge in the card of credit / debit that it gives.
Neptune Tourist S. A in the buys realized across the web page, might need after having realized its reservation, the fax or mail, of the express authorization on the part of the client payer and of a legible photocopy, of the card and of the ID card or passport of the holder. In case of not receiving the above mentioned papers, Neptune Tourist S. A reserves the right not to realize the reservation of the service to be protected from situations of doubtful viability.
In the buys across telephone sale, it might need also the above mentioned authorization from him.

E-INVOICING

The user who realizes a buy across Neptune Tourist SA, department of telephone attention or web page, gives his express assent to the mailing of the invoice by means of electronic format to the mail address facilitated by this one.
This service will realize if this way the client requests it, at the moment of confirming his buy and will not suppose any cost. In case he wants to receive a copy of the same one it will be sent without added cost and +34 922 961 110 will be able to be requested by means of called phone companhy or across e-mail to info@oceanbooking. com if his buy has been realized across the web.
According to the information protection law, if it requests modification of the information of invoice or mailing to another e-mail authorization will be needed from him on the part of the passenger for the above mentioned change.

POLITICS OF RESERVATION, CANCELLATION AND PRIVACY

The politics of cancellation of the reservation will depend on the accommodation that it has selected.
Inside every accommodation it will be able to consult the above mentioned cancellation politics, as well as the politics of Non-show and the expenses that it bears.
The payment across the credit card guarantees the reservation.
The reservations will have to be modified and be cancelled getting in touch with our reservations head office in the phone +0034 922 961 110 or ordering an e-mail to info@oceanbooking. com
General conditions for the Hotels published in the web www. oceanbooking. com

1. Price

Sometimes, in our web site there is a tariff cheaper than other one for a specific stay in a hotel. These tariffs created by the hotels can endure restrictions and special conditions, for example, relative to the cancellation and to the refund. It is important that it consults the information of the room and the tariff meticulously to know the conditions before realizing the reservation. In the price of the reservation of hotel any service is not included not specified in addition to extra as there can be the drinks, in systems of half a pension and full board, mini bar, called phone companhies, parking lot, services of laundry, etc. The user is the only person in charge of paying the additional taxes that the authorities of certain countries apply (tourist tax, etc. ) that they will have to pay in destination, at local level.

Errors in the price

In spite of our efforts to avoid it, it is possible that the showed price of a hotel in a concrete moment is incorrect. Nevertheless, we can make sure you that the price of the hotels is verified during the process of management and publication in the Web place. If the information and the price to reserve a hotel contains clear errors (included misprints) we will be able to our election, or to cancel your reservation and to communicate to you the above mentioned cancellation, or to get in touch with you after realizing the reservation so that you confirm to us if you wants to continue with the reservation at the correct price or if you prefer to cancel your reservation.

2. Voluntary modifications on the part of the passenger

If it is a question of a reservation realized across the web and he wants to change or cancel its reservation, it will have to get in touch with us across the e-mail info@oceanbooking. com or by phone to the number +34 922 961 110 and we will inform him about the possibility or not about the above mentioned management. If it is a question of a reservation realized across the web and he wants to change or cancel his reservation, he will have to get in touch with us across the e-mail info@oceanbooking. com or by phone to the number +34 922 961 110 and we will inform him about the possibility or not about the above mentioned management.
•    Returns: Apart from the proper charge that the provider could establish for all those voluntary refunds requested by the passenger, he will not receive any expense from himself.
•    Exceptional cases of refunds: In the cases of refunds for hospitalization or death, it remains subject always to the authorization of the hotel establishment.
If at the moment of the buy you detect some error you have to get in touch in the same day before 23:30, one hour less in the Canaries, by means of e-mail to info@oceanbooking. com so that the personnel verifies the possibility of correcting the above mentioned error.

2. 1. Special requests

The special requests can be room with sea view , bed marriage, cradle, animals etc. remain subject to the availability of the hotel establishment.
The hotel establishments have a limited cradles stock, therefore if you need this service you will have to indicate it across mail info@oceanbooking. com or to the phone of telephone attention +34 922 961 110, always under availability. There exist hotel establishments in which the right is reserved at the minors' entry, by what it is recommended before realizing the reservation to consult.
With regard to the cases in which you want to take animals, also it is important to consult before realizing the reservation, since generally they are not admitted into certain establishments.

POLITICS OF PRIVACY

A) PROTECTION OF DATA

We inform the user that once registered, he has at all times the right to gain access to the file where its information is, being able to exercise the rights of rectification, cancellation and opposition contained in the Constitutional law, 15/1999, of December 13, of Protection of Information of Personal Character. As well as the revocation of the assent of transfer and treatment of its personal details.
NEPTUNE TOURIST S.A. promises to expire with the norms on treatment of data of personal character, specifically with the Constitutional law 15/1999 of Protection of Data of Personal Character (from now on LOPD) and the Royal decree 994/1999, which develops the above mentioned law.
NEPTUNE TOURIST S.A. will treat the information of his clients of automated form and it guarantees that the files where the information controls, perform his full responsibility and are declared properly in the General Record of the protection Agency of Information (www.agpd.es) informs the client that he can exercise its right of access, rectification, cancellation or opposition, speaking in writing to the person in charge of the treatment of information and holder of the files where its information of personal character is:
NEPTUNO TURÍSTICA S.A (A38033502)
Identification code: I- 0003007.2
Avda. Antonio Domínguez Alfonso 8. CP: 38660
Playa de las Américas (Arona). Tenerife
info@oceanbooking.com

1. SERVICES AND RESERVATION

On having completed the form of services and reservations, every holder authorizes NEPTUNE TOURIST S.A. to use and treat the personal details as an automated form given for the purpose of proceeding to the requested reservation and/or managing services and/or commercial products of NEPTUNE TOURIST S.A.

2. 2. PERSONAL E-MAIL

If you have requested it to your e-mail address we will send information of our offers of accommodation and news of the group NEPTUNE TOURIST S. A unless you do not want to receive them. In this case it is enough to request your revocation communicating it a:info@oceanbooking.com

B) CONFIDENTIALITY

NEPTUNE TOURIST S. A guarantees the confidentiality of your personal details, as well as to use the accident control measures established in the Spanish regulation on protection of information as regards third, although you will reveal to the competent Public Authorities the personal details that you have official and always previous request in accordance with the Law. In any case, the holders of the information have a right of access, rectification, cancellation and opposition, as well as right to revoke its assent in the treatment and transfer of its information, as the Constitutional law foresees 15/1999, of December 13, of Protection of Information of Personal Character.

Tourist intermediation

Under the mark Oceanbooking. com they do not organize themselves or commercialize combined trips. In case of claim these will be able to appear in the following direction and in schedule of 10h to 14h or get in touch across e-mail.
NEPTUNO TURÍSTICA S.A (A38033502)
Identification code: I- 0003007.2
Avda. Antonio Domínguez Alfonso 8. CP: 38660
Playa de las Américas (Arona). Tenerife
info@oceanbooking.com

MANAGEMENT OF RECLAMATION

For any incidence that could arise in the employed services YOU will be able to send a writing to the service of Attention to the client in the mail info@oceanbooking.com, which will open records and will begin the opportune negotiations.
One points out that, because of territoriality, the competition in tourist matter corresponds to the Autonomous region of Canaries, after the company has its registered office in the same one, having in her centralized the administrative management and the direction of its business.

INTELLECTUAL PROPERTY

The whole content of the website www.oceanbooking.com (including text, images, you mark designs, software, etc. ) is a property of Neptune Tourist S. A or of its contents providers and they are protected and recognized nationally and internationally. Its reproduction, use or distribution is not allowed anyway, except the definitely been allowed one by Neptune Tourist SA.

PRIVACY POLICY


General conditions of use of the website: www. oceanbooking. com

The fact of gaining access, of sailing and of using our web site www. oceanbooking. , com and/or to realize a reservation in the same one, implies having read, comprised and accepted the general conditions, being considered to be automatically incorporated for the contract, without neither its written transcription nor conventional signature being precise on the part of the USER who is making use of the same one.

For the use of the website www. oceanbooking. com it is necessary to accept on the part of the USER, by means of a "click" in the button that is at the end of the entry "I Have read and Accept the Conditions of Use” at the end of the form of information of the reservation, with the text “I Accept the conditions of the service and the politics of privacy“, as well as all those particular conditions gathered for the use of certain services. In this step, before making the reservation effective, it will have the possibility of visualizing, of storing and of printing the general conditions

It is obligatory that the user, reads attentively the general Conditions in each of the occasions in which he proposes to use the Portal, since the same ones could have suffered modifications from the last time that gained access.

In this step, before making the reservation effective, you will have the possibility of visualizing, of storing and of printing the general conditions

It is obligatory that the user, reads attentively the general Conditions in each of the occasions in which he proposes to use the Portal, since the same ones could have suffered modifications from the last time that gained access.


IDENTIFICATION OF THE PARTS

1. Website

Of a part, the website www. oceanbooking. com (from now on "Web site") is a website of Neptune Tourist S. A SA. Society with domicile in the Avda. Antonio Domínguez Alfonso 8. CP: 38660 Playa de las Américas (Arona). Tenerife and inscribed in the Mercantile Record of Tenerife in the volume 934 of the General section, folio 96, sheet number TF_5895, 21st inscription - with administrative authorization granted by the Government of Canaries to exercise the activity of tourist intermediation, with number I - 0003007. 2 (from now on "Oceanbooking"), across which the users of the same one (from now on "users") can gain access to diverse information about hotels in the Canaries and for which Neptune Tourist S. A has the licenses and permissions necessary for the proper activities of an Agency of Tourist Intermediation.

2. User

And of another part, the natural person, from now on user, who gains access to the page to find out and to hire the services offered across the website of www. oceanbooking. com.

He is considered to be a user, to the person who contacts by telephone with us when route phone talks each other of a buy, and in case of a sale for Internet, the e-mail that it introduced at the moment of the buy.

The user declares that he is of age and has necessary legal aptitude to acquire the services offered across the website of Neptune Tourist S. A.

There is necessary the authorization of the parents or tutors to be able to enjoy the employed service, in case of age minors. Neptune Tourist S. A cannot state the age of the user, therefore it does not take responsibility of the veracity and accuracy of the information refilled by the same one.

The client, as physical legal person, declares that he has legal aptitude to acquire the services offered in www. oceanbooking.com .


RESPONSIBILITY OF THE PARTS

1. Website www.oceanbooking.com

Neptune Tourist S. A exploits the website www. oceanbooking. com and, in particular, it offers and, in its case, it gives the contents, products and services the users visitors of the website in name and for own account.

The users must know that the contracting of the services earlier mentioned is governed by specific contractual conditions, according to the applicable legislation in every case, which they are agreed by the users with the provider of the same ones and Neptune tourist SA.

Neptune Tourist S. A, it limits its responsibility to the attributed one by the law in its condition of tourist intermediator, like intermediary between user and provider.

Neptune Tourist S. A, is the holder of the generated database of the information of personal character provided by the user at the moment of the buy, therefore he commits himself to the fulfillment of its obligation of secret of the information of personal character and of its duty to treat them with confidentiality. He will adopt the necessary measures to avoid its alteration, loss, treatment or not authorized access, existing account at all times of the state of the technology according to the foreseen in the current legislation in Spain on the subject of protection of information of personal character.

Neptune Tourist S. A, makes necessary to offer the information contained in the website www. oceanbooking. com of truthful form and without misprints. In the case that in some moment was producing to itself some error of this type, foreign at all times to the will of the website www. oceanbooking. com, one would proceed immediately to its correction.

Exclusion of responsibility of Neptune Tourist SA:

•    All responsibility that could stem from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operative functioning of the electronic system, motivated by causes foreign to Neptune Tourist SA.

•    The making and update of the information about offers, prices, and any other information and excellent informations about the products and services offered across the web site, corresponds to the respective providers, being these the persons in charge of the maintenance, review, supervision or update.

•    Of the damages that the user suffers as a result of introducing, same or its commanding one, mistakenly his e-mail address and/or his phone.

•   The link and hypertext that make possible across the web site to gain access to services and services offered for third, neither belong nor are under the control of Neptune Tourist S. A, without being responsible for the correct functioning of such linkage, as well as for the information contained in the same ones or of any effects that could stem from the above mentioned information, not for the prejudices that the user could suffer by virtue of the information found in the connected web.

•   The damages that could be caused in the teams of the users by the use of the portal.

2. User

The user promises to use the services and contents in our web site in accordance with the Law and the general and particular terms and conditions of the services that there offers Neptune Tourist S. A in every moment, owing to abstain from using them for:

•    To realize illicit activities, opposite to the good faith, to the customs, to the morality or to the public order.

•    To use the web site with harmful ends against Neptune Tourist S. A or any third one, or that, of any form they could cause damage or prevent the normal functioning of the web site.

•    To introduce in the network programs of information capable of provoking damages in the computer systems of the Neptune Tourist S. A or third, its providers or third users of the internal network or of this web site.

•   To realize requests or speculative, fraudulent or false hirings.

•    Incluir información del sitio web en herramientas de búsqueda comparativas de precios.

•    Acceder al sitio web mediante un robot, araña o cualquier herramienta o programa automático de búsqueda.

•    El usuario se obliga a custodiar diligentemente y mantener en secreto las contraseñas proporcionadas por Neptuno Turística S.A y asumir las consecuencias o perjuicios económicos sufridos por la falta de diligencia de la custodia de las mismas.

•    To include information of the web site in comparative hardware of search of prices.

•    It is allowed to resell, to realize deep-links, to use, to copy, to monitor (for example, spider, scrape), to show, to go down or to reproduce the content, the information, the software, the products or the available services in our web site for any commercial or competitive activity.

•    The user commits himself and declares that all the information introduced for the request of reservations is true, especially the e-mail address that it indicates for notifications. The agency puts at its disposal, for the cross-check of the information introduced by the user, a summary on every screen and a final summary as soon as the request and/or reservation was finished across our web.

•    To use the social networks put at disposal for Neptune Tourist S. A SA to insert messages that do not have direct relation with the trips subject-matter, in particular, illegal, illicit, slanderous contents or any other that could injure the rights of third or carry damages out to computer systems, saving itself the right to withdraw any message that to its judgment I considered to be inappropriate.

•    Neptune Tourist S. A reserves the right to refuse in any moment, without need for previous notice and without right to indemnification, the access to the web site, to those users who break the present General Conditions, or the individuals who in every case they are of application. If Neptune Tourist S. A had reasonable motives for thinking that an order has been done violating the present General Conditions it will be authorized to annul it and he will be able to inform the pertinent authorities.



3. RESPONSIBILITY OF THE PROVIDERS OF PRODUCTS OR SERVICES.

Neptune Tourist S. A does not become a person in charge in any way of the dammages that could stem from the services and products acquired from the web, which are not given straight by Neptune Tourist S. A. Nevertheless the exposed thing, and in order to facilitate the restitution in its case to the USER, Neptune Tourist S. A preserves the information of all the providers at the disposal of the USER, for the case of that produce damages or damages to themselves for the same one.

The making and update of the information about offers, products or services, prices, characteristics and any other information and relevant information about the products and services offered across the Web place, corresponds to the respective providers of products or hotel entities, without Neptune Tourist S. A being responsible for the maintenance, review, supervision or update has chance of verifying the veracity, update, precision or the finished of the above mentioned information.

The providers of products or services each one inside the ambience of its respective obligations, will be responsible opposite to the User of the fulfillment of the obligations derived from the regulation in force and for the terms and conditions of sale of each of the products or reservations of hotels that hire, without Neptune Tourist S. A assuming obligation not some responsibility with regard to those products or services that does not give straight.


TYPE OF RESERVATIONS

The reservations of Neptune Tourist S. A can be realized by the passenger across Internet or telephone sale. Before any contingency that could arise in his reservation one will inform him about the following form:

• If his buy performs telephone form he will be informed by phone, e-mail or sms.

• If his buy is across Internet, he will be informed by e-mail.


PAYMENT OF RESERVATIONS

The fact of requesting a reservation implies commitment on the part of the client in authorizing the charge in the card of credit / debit that it gives.

Neptune Tourist S. A in the buys realized across the web page, might need after having realized its reservation, the fax or mail, of the express authorization on the part of the client payer and of a legible photocopy, of the card and of the ID card or passport of the holder. In case of not receiving the above mentioned papers, Neptune Tourist S. A reserves the right not to realize the reservation of the service to be protected from situations of doubtful viability.

In the buys across telephone sale, it might need also the above mentioned authorization from him.


E-INVOICING

The user who realizes a buy across Neptune Tourist SA, department of telephone attention or web page, gives his express assent to the mailing of the invoice by means of electronic format to the mail address facilitated by this one.

This service will realize if this way the client requests it, at the moment of confirming his buy and will not suppose any cost. In case he wants to receive a copy of the same one it will be sent without added cost and +34 922 961 110 will be able to be requested by means of called phone companhy or across e-mail to info@oceanbooking. com if his buy has been realized across the web.

According to the information protection law, if it requests modification of the information of invoice or mailing to another e-mail authorization will be needed from him on the part of the passenger for the above mentioned change.



POLITICS OF RESERVATION, CANCELLATION AND PRIVACY

The politics of cancellation of the reservation will depend on the accommodation that it has selected.

Inside every accommodation it will be able to consult the above mentioned cancellation politics, as well as the politics of Non-show and the expenses that it bears.

The payment across the credit card guarantees the reservation.

The reservations will have to be modified and be cancelled getting in touch with our reservations head office in the phone +0034 922 961 110 or ordering an e-mail to info@oceanbooking. com

General conditions for the Hotels published in the web www. oceanbooking. com

1. Price

Sometimes, in our web site there is a tariff cheaper than other one for a specific stay in a hotel. These tariffs created by the hotels can endure restrictions and special conditions, for example, relative to the cancellation and to the refund. It is important that it consults the information of the room and the tariff meticulously to know the conditions before realizing the reservation. In the price of the reservation of hotel any service is not included not specified in addition to extra as there can be the drinks, in systems of half a pension and full board, mini bar, called phone companhies, parking lot, services of laundry, etc. The user is the only person in charge of paying the additional taxes that the authorities of certain countries apply (tourist tax, etc. ) that they will have to pay in destination, at local level.


Errors in the price

In spite of our efforts to avoid it, it is possible that the showed price of a hotel in a concrete moment is incorrect. Nevertheless, we can make sure you that the price of the hotels is verified during the process of management and publication in the Web place. If the information and the price to reserve a hotel contains clear errors (included misprints) we will be able to our election, or to cancel your reservation and to communicate to you the above mentioned cancellation, or to get in touch with you after realizing the reservation so that you confirm to us if you wants to continue with the reservation at the correct price or if you prefer to cancel your reservation.


2. Voluntary modifications on the part of the passenger

If it is a question of a reservation realized across the web and he wants to change or cancel its reservation, it will have to get in touch with us across the e-mail info@oceanbooking. com or by phone to the number +34 922 961 110 and we will inform him about the possibility or not about the above mentioned management. If it is a question of a reservation realized across the web and he wants to change or cancel his reservation, he will have to get in touch with us across the e-mail info@oceanbooking. com or by phone to the number +34 922 961 110 and we will inform him about the possibility or not about the above mentioned management.

•    Returns: Apart from the proper charge that the provider could establish for all those voluntary refunds requested by the passenger, he will not receive any expense from himself.

•    Exceptional cases of refunds: In the cases of refunds for hospitalization or death, it remains subject always to the authorization of the hotel establishment.

If at the moment of the buy you detect some error you have to get in touch in the same day before 23:30, one hour less in the Canaries, by means of e-mail to info@oceanbooking. com so that the personnel verifies the possibility of correcting the above mentioned error.


2. 1. Special requests

The special requests can be room with sea view , bed marriage, cradle, animals etc. remain subject to the availability of the hotel establishment.

The hotel establishments have a limited cradles stock, therefore if you need this service you will have to indicate it across mail info@oceanbooking. com or to the phone of telephone attention +34 922 961 110, always under availability. There exist hotel establishments in which the right is reserved at the minors' entry, by what it is recommended before realizing the reservation to consult.

With regard to the cases in which you want to take animals, also it is important to consult before realizing the reservation, since generally they are not admitted into certain establishments.


POLITICS OF PRIVACY

 

A) PROTECTION OF DATA

We inform the user that once registered, he has at all times the right to gain access to the file where its information is, being able to exercise the rights of rectification, cancellation and opposition contained in the Constitutional law, 15/1999, of December 13, of Protection of Information of Personal Character. As well as the revocation of the assent of transfer and treatment of its personal details.

NEPTUNE TOURIST S. A promises to expire with the norms on treatment of data of personal character, specifically with the Constitutional law 15/1999 of Protection of Data of Personal Character (from now on LOPD) and the Royal decree 994/1999, which develops the above mentioned law.

NEPTUNE TOURIST S. A will treat the information of his clients of automated form and it guarantees that the files where the information controls, perform his full responsibility and are declared properly in the General Record of the protection Agency of Information (www. agpd. es) informs the client that he can exercise its right of access, rectification, cancellation or opposition, speaking in writing to the person in charge of the treatment of information and holder of the files where its information of personal character is:

NEPTUNO TURÍSTICA S.A (A38033502)

Identification code: I- 0003007.2

Avda. Antonio Domínguez Alfonso 8. CP: 38660

Playa de las Américas (Arona). Tenerife

info@oceanbooking.com

1. SERVICES AND RESERVATION

On having completed the form of services and reservations, every holder authorizes NEPTUNE TOURIST S. A to use and treat the personal details as an automated form given for the purpose of proceeding to the requested reservation and/or managing services and/or commercial products of NEPTUNE TOURIST S. A S. A.





2. 2. PERSONAL E-MAIL

If you have requested it to your e-mail address we will send information of our offers of accommodation and news of the group NEPTUNE TOURIST S. A unless you do not want to receive them. In this case it is enough to request your revocation communicating it a:info@oceanbooking. com

B) CONFIDENTIALITY

NEPTUNE TOURIST S. A S. A guarantees the confidentiality of your personal details, as well as to use the accident control measures established in the Spanish regulation on protection of information as regards third, although you will reveal to the competent Public Authorities the personal details that you have official and always previous request in accordance with the Law. In any case, the holders of the information have a right of access, rectification, cancellation and opposition, as well as right to revoke its assent in the treatment and transfer of its information, as the Constitutional law foresees 15/1999, of December 13, of Protection of Information of Personal Character.

Tourist intermediation

Under the mark Oceanbooking. com they do not organize themselves or commercialize combined trips. In case of claim these will be able to appear in the following direction and in schedule of 10h to 14h or get in touch across e-mail.

NEPTUNO TURÍSTICA S.A (A38033502)

Identification code: I- 0003007.2

Avda. Antonio Domínguez Alfonso 8. CP: 38660

Playa de las Américas (Arona). Tenerife

info@oceanbooking.com

MANAGEMENT OF RECLAMATION

For any incidence that could arise in the employed services YOU will be able to send a writing to the service of Attention to the client in the mail info@oceanbooking. com, which will open records and will begin the opportune negotiations.

One points out that, because of territoriality, the competition in tourist matter corresponds to the Autonomous region of Canaries, after the company has its registered office in the same one, having in her centralized the administrative management and the direction of its business.

INTELLECTUAL PROPERTY

The whole content of the website www. oceanbooking. com (including text, images, you mark designs, software, etc. ) is a property of Neptune Tourist S. A or of its contents providers and they are protected and recognized nationally and internationally. Its reproduction, use or distribution is not allowed anyway, except the definitely been allowed one by Neptune Tourist SA.