FAQ

About us?

We are a team of professionals situated in the Canary Islands with many years of experience in the tourism sector.

 

What do we offer?

As we are a group of experts of hotels and apartments, we help you to find the best option for your holiday, almost anywhere in the world, we adapt to your needs in a simple and economical way.

 

How to search for hotels?

To make a search query write your desired destination, select the arrival and departure dates and fill in the number of people. If you have any promotional codes this is the time to enter it. Once the fields have been filled in, click on the button “Search”. After some seconds a new window will open with the best selection of hotels.

If you wish, you can also check our most popular destinations in the Canary Islands and Peninsula and Balearic Islands. To do this, just click on the "Canary Islands" or "Peninsula and Balearic Islands" button, depending on your preferences, and a new window will automatically open with the most popular destinations in the area you have chosen.

 

What if I want to find a specific hotel?

Enter the name of the hotel directly in the search and then click “Search”. It is as simple as that!

 

Can I filter the search results according to my preferences?

You can filter and customise the results of your search to find exactly what you want. For this, you have the option to restrict the results by budget, category, accomodation and/or board.

 

How can I know which are the most popular hotels for users?

Oceanbooking shows you a list with the "recommended", but if you click on the tab "valuation", it will reorder the list of accommodations according to the most valued according to the users of Tripadvisor.

 

How can I choose the cheapest accommodation?

Once you have made a search, just click on the "price" tab (at the top). The results will show you the cheapest accommodation in order.

 

Do I have to add children or babies in the reservation?

Yes. It is necessary to include all guests. Regardless of whether it is baby, child or adult. The hotel should provide for the possibility of an extra bed or cot. Remember to enter the actual age they will be at the time of travel.

 

What does the price include?

All our prices are final price without additions. They include the type of baord selected and other services of the hotel. It may be the case that there are government taxes or other mandatory payment taxes in some destinations (contact us without obligation).

To see details of rooms, prices and the description of the hotel click on the button "see offer".

 

Can I make a reservation without paying anything initially? What forms of payment are there?

Yes. We have three forms of payment that are automatically assigned depending on the conditions of the offer:

- Online Payment: make the online payment and enjoy your holiday through secure web payment.

-Flexible Payment: you can make the payment up to 7 days before there is any cost in the cancellation of the reservation.

-Payment at the hotel: you do not pay anything until you arrive at the hotel. The credit card is ONLY A WARRANTY and will only be used to charge cancellation fees if there are any.

There are offers in certain accommodations where you must continue the booking process to show the payment method associated with your selection. It will always be shown before you finalise the reservation.

 

Do I have to register to make a reservation?

It is not necessary. You only need to fill in the essential information to complete the reservation.

 

Is it safe to provide my data?

Oceanbooking.com uses a secure connection for your reservation: Your personal data and those of your credit card are secure. Our secure server uses "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by DigiCert. You can verify your activation by clicking on the padlock in the search bar (depending on the browser).

 

How can I make special requests?

During the reservation process you can indicate the special requests in the "Observations" section, It is always subject to availability at the time of arrival at the accommodation.

 

Can I request an invoice?

During the reservation process you can select the invoice request with the introduction of your data.

 

How do I know if my reservation is confirmed?

When you have completed the reservation process, the confirmation page will appear. Here you will find all the information about your reservation and you can download it in PDF format. We will also send you an e-mail with all the information of your reservation.

 

Where can I find information on how to get to the hotel?

You can find the address in the confirmation of your reservation.

 

Can I cancel my reservation through Oceanbooking.Com?

Yes, we include the cancellation instructions of the reservation both on the confirmation screen.

 

Do you have a cancellation fee?

Remember that Oceanbooking does not charge any type of commission or expense for cancellations or modifications and are always based on the particular conditions of your reservation.

 

How do I know if my reservation has been canceled?

Once the reservation is canceled, you will receive an e-mail confirming the cancellation. Check the inbox and the spam folder.

 

Do not hesitate to contact us for any questions you may have at info@oceanbooking.com